Trens de Passageiros da Vale têm serviço alterado
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Trens de Passageiros da Vale têm serviço alterado
Medida é preventiva e visa à segurança da população ao contribuir para conter a expansão do COVID-19
Com o objetivo de contribuir para conter a expansão do COVID-19 (coronavírus), o serviço dos trens de passageiros da Estrada de Ferro Carajás (EFC) e da Estrada de Ferro Vitória a Minas (EFVM) será alterado, a partir deste sábado (21/03).
A taxa de ocupação dos vagões será reduzida pela metade para evitar aglomerações a bordo. A medida é necessária para aumentar o espaçamento entre as poltronas, seguindo orientação da Organização Mundial da Saúde (OMS).
A higienização nos vagões, que já havia sido intensificada, será ainda mais frequente durante as viagens e nas paradas de manutenção.
Nas estações e a bordo do trem, os passageiros estão recebendo orientações sobre como prevenir o COVID-19.
Haverá ainda incentivo à compra de passagens pela internet (www.vale.com/tremdepassageiros), evitando deslocamento das pessoas aos pontos de vendas.
Na Estrada de Ferro Vitória a Minas, o trem circulará no sentido Vitória-Belo Horizonte às segundas, quartas e sextas-feiras. No sentido contrário (Belo Horizonte-Vitória), a circulação será às terças, quintas-feiras e sábado. No domingo, a circulação será suspensa em ambos os sentidos.
Na Estrada de Ferro Carajás, os dias, os horários e a frequência praticados permanecem inalterados até o momento.
Os passageiros que tiverem suas viagens canceladas, ou mesmo, que preferirem não viajar nesse momento de contingência, terão a opção de solicitar o reembolso do bilhete, no prazo de até 30 dias, ou a remarcação da passagem, sem custo adicional.
A Vale permanece em contato com a Agência Nacional de Transportes Terrestres (ANTT) e demais órgãos competentes visando preservar a segurança dos passageiros e das operações. A empresa acompanha os desdobramentos da pandemia e as medidas necessárias para a prevenção.
Mais informações podem ser obtidas por meio do canal de atendimento Alô Ferrovias (0800 285 7000).
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