Every day, tens of thousands of stories pass through our trains
Operating over 2,000 kilometers of railroad network, we operate two passenger trains and one tourist train.
Alô Ferrovias (toll-free call)
0800 285 7000
Customer service to hearing impaired people
0800 021 9934
In addition to Alô Ferrovias, Vale has other channels for listening, with several different means of contact, for sending questions, suggestions, requests, complaints and/or compliments. Access the Contact Us page to find what best suits your needs!
Every day, at 7 am, a train departs from Cariacica, in the metropolitan region of Vitória, Espírito Santo, bound for Belo Horizonte, Minas Gerais, arriving around 8:30 pm. At the same time, a train leaves the capital of Minas Gerais at 7 am and ends the trip at 8:30 pm, in Cariacica.
There is also an additional train that runs between Itabira and Nova Era, both in Minas Gerais. On the train, there is a railroad car that works as a snack bar, another for a restaurant, an exclusive car for wheelchair users, air conditioning and on-board service.
The trains of Carajás Railroad (ESC) run on Mondays, Tuesdays, Thursdays, Fridays, Saturdays and Sundays, connecting São Luís, in Maranhão, to Parauapebas, in the southeast of Pará. The first train, on Mondays, Thursdays and Saturdays leaves São Luís at 8 am, arriving in Parauapebas at 11:50 pm.
On Tuesdays, Fridays and Sundays, it leaves Parauapebas at 6 am, arriving in São Luís at 10 pm. On the train, there is a railroad car that works as a snack bar, another for a restaurant, an exclusive car for wheelchair users, air conditioning and on-board service.
Vale Tourist Train
How about taking a trip aboard a train that is the result of the revitalization of an old railroad built in 1883? From 2004 to 2006, Vale revitalized the old 18 km long railroad built in 1883, between Ouro Preto and Mariana.
Today, the train consists of 6 passenger railroad cars and keeps the same design as the old one, with wooden interiors. Through its transparent structure, passengers can have a full view of the landscapes along the way in a beautiful journey through time.
In Mariana, you can also visit Loco 201, which is exposed next to the Railroad Station. It was manufactured by Skoda in 1949 and ran at a maximum speed of 60 kilometers per hour (km/h). At Ouro Preto Station, another locomotive is on display: the Brigardier, also known as Máquina 3. Built in Germany and used for military work during the First World War, it was later bought by the Brazilian government and used to transport loads from potteries and quarries.
Train boss tips
Don't forget your ticket
It is essential for a smooth trip! Remember to always keep it with you.
Have a photo ID
It must be an official document of public faith, in the original format or a certified copy.
Take care of your bags and luggage
Your personal effects are your responsibility. Identify them and stay tuned.
Photo: Vale's Archive
Are you traveling with children or teenagers?
Children under 12 must present a birth certificate. From 12 years old, it is mandatory to present a photo document (original or certified copy). Young people under the age of 16 must be accompanied by a relative, with proof of documents, or present a judicial authorization.
Change of date and cancellation of tickets
You can cancel your trip up to six hours before the train departure, with a 5% penalty. Changing the travel date can be done within one year of the ticket purchase date. The fine is 20% of the ticket value and is charged from three hours before the train departure.
We follow rules that determine a standard temperature of 22 degrees for public transport, so don't forget to bring a coat to avoid cold and discomfort.
Photo: Vale's Archive
Check the passenger brochure
Check out our Q&A manual
Check official documents
Check the price list in force for ancillary operations on the Carajás Railroad (EFC) and on the Vitória - Minas Railroad (EFVM)
Check the table of the Three-Year Investment Plan*
*In compliance with the provisions of article 4 of Resolution No. 5.443 of October 6, 2017, which establishes the procedures related to the submission of the Three-Year Investment Plan (“PTI”), we present the Estimated Investment Statement – DIP for the next three-year period (2022/2024) and the Statement of Realized Investments - DIR (2020).